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Claims Adjuster was Great

by Steve
(Canoga Park, CA)

This happened in December 2007, when I had an accident that totaled my vehicle. I was actually given decent service by my claims adjuster, and was going to get a fair Kelly Blue Book rate for the vehicle based on it's make, model, and mileage. But I had recently had to do a major repair on the car, replacing the transmission. I brought this up to the adjuster and he said I should send him a copy of the bill, as this would effect the overall value of the final claim.

As it turned out, the insurance company (21st Century) pro-rated a majority of the transmission repair to the final payment, which added almost $1500 extra to the result. It was enough of a difference to make it possible to get a far better replacement than the base settlement would have made possible.

So a word of advice if you have to have a vehicle replaced: Be sure to mention any and all major repairs to the totaled vehicle within the past two years. Have those receipts on hand and easy to find. It may get you back more money. I'm grateful to my claims adjuster for bringing this up to me in the first place.

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Feb 22, 2008
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Useful Information
by: Anonymous

This story is very informative for all vehicle owners and after reading this they will always keep your noted point in mind while claiming insurance.

Feb 21, 2008
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Good Advice
by: Anonymous

It would never occur to me that you could do better than the blue book. Makes it really important to keep receipts, I guess! Thanks for the tip!

Feb 07, 2008
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Great Advice
by: Andy

That's a great deal. That is advice I will take.

Feb 07, 2008
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Great help
by: Anonymous

Insurance adjusters get a bad rap sometimes. Most of the time they really are trying to help, they just have to make sure they make their boss happy as well as us.

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