Claims Adjusters are not your friends, but they aren't your enemies either.
Auto Accidents Claims Adjusters are working for the insurance company even though they will say they are calling to help you make this as easy as possible.
EVERYTHING you say to an Auto Accidents Claims Adjuster can be used against you, including how you say things. You don't want to make an enemy out of these people. They have a job to do and if you get abusive or difficult, they can note that in their computer report that gets passed to everyone you speak with to the end of your settlement.